Job opportunity
Sales Associate, Retail Sales
About the role
The Sales Associate plays a crucial role in delivering an exceptional brand experience at Island Perfumes. You will engage with customers to provide personalized scent recommendations, drive sales, and seamlessly manage both in-store and online operations. From maintaining a pristine boutique environment to fulfilling international eCommerce orders, this role requires a dynamic, detail-oriented professional with a true passion for fragrances.
Responsibilities
Customer Experience & Sales
Personalized Service: Greet customers, understand their needs, and guide them through our collections using storytelling and expert fragrance knowledge.
Sales & Gifting: Drive sales targets through effective upselling. Curate tailored recommendations for personal, high-end, and corporate gifting budgets.
Clienteling: Build long-term relationships by proactively reaching out to clients about new fragrance launches and limited editions.
Loyalty Management: Promote the loyalty program and ensure accurate issuance and redemption of points.
eCommerce & Digital Support
Order Fulfillment: Accurately prepare, pack, and process daily online orders, ensuring inventory is synced across all eCommerce platforms.
Logistics Coordination: Work closely with local couriers and international partners to ensure timely, seamless deliveries.
Customer Inquiries: Promptly and professionally respond to customer questions across social media, help desk tickets, and emails.
Retail Operations & Inventory
Stock Management: Track daily product availability, prepare restock lists, and assist the team with monthly store-wide stock audits.
Daily Procedures: Execute comprehensive opening and closing tasks, including store setup, organization, and end-of-day settlement procedures.
Supply Upkeep: Ensure operational and packaging supplies (such as tester strips, branded bags, and ribbons) are consistently stocked.
Visual Merchandising
Boutique Standards: Carry out daily cleaning to maintain a pristine, organized, and visually appealing environment.
Display Care: Conduct regular display resets and ensure all tester bottles are clean, full, and perfectly positioned.
Requirements
Education & Experience: Minimum GCE O' Level completion with at least 4 passes, including English, Mathematics, and Dhivehi. Previous experience in a relevant field will be considered an added advantage (a plus).
Language Skills: Excellent written and conversational English and Dhivehi to comfortably assist both local and international clients.
Attributes: Highly proactive, reliable, and adaptable with exceptional attention to detail.
Passion: A genuine interest in the world of fragrances, perfumes, and luxury retail.
Schedule: 6 days a week | 8 hours a day (Shift basis).
Salary
Mvr 8,000.00 - 15,000.00 per month